An investigation into employees’ satisfaction regarding leadership styles in the Laos banking sector

ABSTRACT

Leadership is one of the key management functions which enable an organisation to sustain its competitive advantage and to develop both its employees and organisational outcomes. The aim of this study was to identify the practical leadership styles that the banking sector in Laos should apply to improve employee performance and to increase their motivation to provide better service to clients. The results from this study identified a number of areas for improvement in leadership management. In conclusion, it is recommended that leaders in the Laos banking sector should apply four leadership styles, namely authentic, transformational, charismatic and participative.