FAQ

• The conditions of your student visa will state clearly the right to work and the maximum hours per week which you are allowed to work.
• If you are still unsure, you can contact INZ directly for accurate information based on your visa conditions.

• You will have the option for UUNZ to arrange insurance for you when you apply to enrol in a course.
• For more information on insurance requirements, please see the insurance page.

• All students are welcome to talk to the UUNZ Learning Support Team if you have any issues with your studies, or in living in New Zealand.
• A Learning Support team member will try their best to provide the information you need to solve your problems.  
• You can find them at any of the left hand side counters at Level 6 from Monday to Friday during the school working hours (9am – 6pm).   

• If you require any of the mentioned documents, you need to fill out the ‘Request for Issue of Documents’ form and submit to the Reception Desk at level 6.
• Please allow at least 5 working days for us to process your request.
• All requests will not be processed unless the fee is paid.
• Please check the ‘UUNZ Supplementary Fees List’ for more information.

• If you have received an email regarding your attendance rate, it means that your attendance rate has fallen below that of the INZ requirement.  
• You need to follow the instructions of the warning and contact UUNZ immediately to explain the reasons why you were absent for classes.  
• You will need to make a written promise that you will attend all the rest of your classes.
• Failure to attain the approved percentage for attendance can result in suspension or expulsion and termination of student visa.

• If you have personal reasons that have resulted in your absence to classes, you need to come to UUNZ in person to fill out the ‘General Request Form’ by explaining the reasons and providing supporting documents, such as a valid medical certificate or letter of justification from a valid source (in case of personal leave).
• Please be reminded that submitting an application does not guarantee approval.  
• All applications will not be processed unless acceptable proof has been submitted along with the application.

• You need to fill out the ‘ID application form’ again and submit it to the Reception Desk.  
• Please be reminded that there is $20 fee applicable when applying for a replacement student ID card.

• You'll need an attendance letter and academic transcript, and an Offer of Place and receipt if you've enrolled in another course.
• You may also need a progress report.

• Yes. You can contact UUNZ at +64 9 915 3390 or contact us by sending your request to studentservices@uunz.ac.nz.
• To provide quality homestay for UUNZ students and offer support to our students, UUNZ delegates a professional homestay agent to arrange the homestay for you.  
• An on-site assessment will be made to make sure the host family is suitable for hosting international students.

Phone: +64 9 915 3390

Email: info@uunz.ac.nz

• Yes, a campus tour can be arranged.
• Any requests for campus tours need to be submitted to the learning support team (studentservices@uunz.ac.nz).

At Finance Department counter on Level 6

• Yes. UUNZ has a number of bilingual/multilingual staff to care for students coming from various countries.
• There is always someone here to offer support and guidance in your studies and everyday issues while staying in New Zealand.
• An appointment is required, but we will offer help to you on the spot when needed.
• Please come to level 6 and approach any of the support team on the left hand side counters.