Terms and conditions

UUNZ Institute of Business (referred to as either "UUNZ", "we", "us" or "our") has been rated as a Category 3 Education Provider by the New Zealand Qualifications Authority (NZQA) and has been operating in central Auckland since 2002. UUNZ’s General English micro-credentials and NZCEL Level 4 and 5 programmes are approved and accredited by NZQA. UUNZ is a signatory to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code).

Your enrolment with UUNZ is subject to the following conditions:

• You provide all documentation required or requested in order for us to assess your enrolment application.
• You meet the admission requirements of your chosen course, and our assessment of your enrolment application shows that the course is appropriate for your plans, expectations and/or English language proficiency.
• If you are 16 or 17, your enrolment form is signed by a parent or legal guardian and your accommodation arrangements meet the requirements for 16-17 year olds.
• If you have special needs and/or medical conditions, our assessment of your enrolment application and any additional documentation requested shows that the course is appropriate for you.
• You obtain an appropriate visa and appropriate medical and travel insurance.
• You pay in full before the start of your course.
• You accept that the usual weekly or course tuition fees apply for weeks or courses that include a public holiday or public holidays.
• You accept that you cannot sell or transfer your enrolment or any part of your enrolment to another person.
• You accept UUNZ’s policies regarding Covid-19 available at https://uunz.ac.nz/faq/
• You accept your responsibilities as a student at UUNZ detailed in ‘UUNZ student responsibilities’ below.
• There is a place available on your chosen course on your preferred start date.
• If you take the UUNZ Placement Test while overseas, you take another version of the placement test at the UUNZ campus on the Friday before your course starts to make sure you meet the admission requirements.

The enrolment process is detailed at https://uunz.ac.nz/courses/enrol/

The admission criteria for our English language courses is available at https://uunz.ac.nz/courses/english/

You need to allow enough time for your visa application to be processed by Immigration New Zealand.

A course deferment fee will apply if you change the date of your enrolment after the relevant enrolment deadline above. See ‘Supplementary fees’ below for more information.

If you want to enrol after the enrolment deadlines above, please contact UUNZ or your education agent to check the availability of your course, homestay and airport pick-up and the appropriate enrolment procedure.

You can apply for credit to be awarded towards NZCEL Level 4 or NZCEL Level 5.

For NZCEL Level 4 or Level 5, credit can be awarded if you provide evidence of having been awarded the full number of credits required to complete one or more components (listening, speaking, reading or writing) by UUNZ or another approved provider.

For NZCEL Level 4 only, credit can be awarded if you can provide evidence of having already achieved one or more of the five mandatory unit standards.

If you are awarded credits for a component or unit standard, you still need to meet the attendance requirements below as the learning hours of the programme remain the same.

The credit you are awarded will be entered into your academic record.

You cannot apply for credit to be awarded towards General English micro-credentials.

An up-to-date list of all fees is available at https://uunz.ac.nz/courses/fees.

If you withdraw from your course or fail to obtain an appropriate visa before the start date of your course, you will receive a refund less the registration fee, course related fees and an administration charge of $300.

If you withdraw from your course once it has started, please refer to the following table for refund details.

UUNZ will treat you as withdrawn if you fail to attend or participate in your course within the refund period or if you attend or participate in your course during the refund period but stop attending or participating before the end of the refund period.

If you are expelled from your course, you will not be entitled to a refund.

If you withdraw from your course outside the refund period on the basis of compassionate and compelling circumstances, including misrepresentation by an education agent, UUNZ will, at its sole discretion, determine whether compassionate and compelling circumstances are satisfied and the refund amount, if any, you will receive.

We reserve the right to cancel courses due to insufficient demand, unavailability of suitable teaching staff or facilities or other reasons that prevent us from running the courses. In all cases you will be offered alternative enrolment dates, a refund for any unused portion of tuition fees paid, or a transfer of the refund to another provider.

If UUNZ cease to be a signatory to the Education (Pastoral Care of International Students) Code of Practice 2021 or cease to be a provider of courses, you will be offered a refund for any unused portion of tuition fees paid or a transfer of the refund to another provider.

The Registration fee and course related fees are non-refundable under any circumstances.

If you are not satisfied with the refund you receive, you are entitled to make a complaint with Study Complaints, the NZQA Disputes Resolution Service (DRS), at https://www.studycomplaints.org.nz/

You can apply for a leave of absence from programmes or micro-credentials on the basis of compassionate and compelling circumstances (e.g. an injury that requires hospitalisation) by emailing studentservices@uunz.ac.nz.

All requests for a leave of absence are subject to approval on a case-by-case basis by UUNZ and can only be approved if course attendance requirements can still be met.

You can apply to defer (delay) your enrolment with no additional cost if you apply in writing before the enrolment deadline. A deferment fee applies if you apply after the enrolment deadline and before the start of the course. An up-to-date list of all fees is available at https://uunz.ac.nz/courses/fees.

You are not allowed to defer your enrolment once the course has started.

You may be required to provide additional proof of English language proficiency before admission to a deferred programme or micro-credential can be confirmed.

You can apply to suspend your enrolment once the course has started on the basis of compassionate and compelling circumstances (e.g. an injury that requires hospitalisation) by emailing studentservices@uunz.ac.nz.

All requests to suspend an enrolment are subject to approval on a case-by-case basis by UUNZ.

All requests to return to study are subject to the enrolment conditions detailed above.

You can apply to extend your enrolment by submitting an enrolment application prior to the deadline of enrolment for the micro-credential or programme.

All requests to extend an enrolment are subject to the enrolment conditions detailed above.

As a student of UUNZ, you can expect us to:

• Place you in a class that is appropriate for your level and chosen pathway.
• Provide lessons, resources and assessments that give you the opportunity to meet the learning outcomes of your course or courses.
• Provide a safe, inclusive, supportive and accessible learning environment (including online).
• Provide opportunities for you to give feedback, and make suggestions and decisions about your classes and the learning environment at UUNZ.
• Provide opportunities for you to connect with others and build relationships.
• Respect your and others’ cultural beliefs and practices.
• Provide useful information and advice about your chosen pathway or pathway options.
• Talk to you if we are concerned about your attendance, progress, wellbeing and/or safety.
• Provide clear and accurate information about the terms and conditions of your enrolment.
• Respect your privacy in accordance with our Privacy Policy available at https://uunz.ac.nz/privacy-policy/
• Protect your fees in accordance with the Student Fee Protection Rules 2022.
• Let you know as soon as possible if we need to make changes to your course or courses due to factors beyond our control (including emergencies).

As a student of UUNZ, you will be expected to:

• Attend your scheduled classes and complete the required number of independent learning hours.
• Arrive to classes on time and participate in all class learning activities.
• Complete all assessments with honesty and by the due dates.
• Act responsibly and in ways that do not negatively affect others’ learning, wellbeing and/or safety – this includes using technology responsibly.
• Treat other students and UUNZ staff with respect and fairness at all times.
• Contribute positively to creating an inclusive environment in class and on campus.
• Speak to UUNZ if you are unhappy with your class or teacher, our facilities, a school activity or your UUNZ-approved homestay.
• Speak to us if you have any concerns about your or another student’s wellbeing.
• Follow the rules relating to where you can eat, drink and smoke – no smoking or consuming alcohol is allowed on or immediately outside the UUNZ campus.
• Help maintain a clean learning environment.
• Take responsibility for the security of your personal belongings at all times.
• Pay all fees related to your enrolment by the due dates.
• Let us know as soon as possible if you change your address, telephone number(s), email address, accommodation type or immigration status during your enrolment.

Failure to meet any of these responsibilities can result in disciplinary action and termination of your enrolment.

You are expected to attend all lessons to meet the conditions of your visa and the required number of learning hours of your programme or micro-credential.

Being late for class may affect your attendance rate.

If you are unable to attend a lesson for any reason, you must inform UUNZ as soon as possible by calling or emailing studentservices@uunz.ac.nz and providing evidence to explain your absence (e.g. a medical certificate or evidence of a family emergency) when you return to school.

UUNZ may give you a first attendance letter if your current attendance falls below 90%, a second attendance letter if your current attendance falls below 80%, and a final attendance letter if your overall attendance falls below 80% (i.e. your attendance if you attend all lessons until the end of your enrolment).

You can check your attendance rate at any time while at UUNZ.

Unsatisfactory attendance can result in termination of your enrolment and notification being sent to Immigration New Zealand.

If you are unhappy with any aspect of your study at UUNZ or wish to make a complaint, you must follow the following process.

1. Speak to the appropriate department so that we understand the situation and can take appropriate action.
2. If you are not happy with the outcome, let us know and the appropriate manager will be informed and can take any action necessary.
3. If you are still not happy with the outcome, make an appointment to see the Executive Director.
4. If you are not satisfied with the actions we have taken, you can make a formal complaint to Independent Tertiary Education New Zealand (ITENZ) by downloading a complaint form from https://www.itenz.co.nz/quality-commission/about/ and/or emailing admin@itenz.co.nz.
5. If you are not satisfied with the outcome of your complaint to ITENZ, you can make a formal complaint to Study Complaints if the complaint is about the terms and conditions of your enrolment (e.g. a refund) or New Zealand Qualifications Authority (NZQA) if your complaint is related to other matters. To make a complaint to Study Complaints, call 0800 00 66 75, email help@studycomplaints.org.nz or complete the form at https://www.studycomplaints.org.nz/make-complaint. To make a complaint to NZQA, complete or download the form at https://www2.nzqa.govt.nz/about-us/contact-us/complaint/education-provider/ and/or email risk@nzqa.govt.nz or post the form to Risk Management, NZQA, PO Box 160, Wellington, 6140.

UUNZ reserves the right not to act on a concern or complaint that is anonymous or that is received more than ninety days after an issue first arose or an incident occurred.

If you are unhappy with the result of an assessment or an Assessment Special Consideration request, you must follow the process below.

1. Speak to your teacher or programme lead so that he/she can advise you about whether to apply for Assessment Special Consideration.
2. Accept your result or complete an Assessment Special Consideration application form and email it to appeals@uunz.ac.nz.
3. If you are unhappy with the result of an Assessment Special Consideration request, you can appeal the decision by writing to the Academic Board at appeals@uunz.ac.nz within 10 working days.

If you are unhappy with the result of a credit recognition and transfer request, you can appeal the decision by writing to the Academic Board at appeals@uunz.ac.nz within 10 working days.

The decision of the Academic Board is final.

If you fail to meet the UUNZ student responsibilities or any other obligation under the terms and conditions of your enrolment, you may be given a verbal warning or required to attend a disciplinary hearing.

If you attend a disciplinary hearing, you will be given an opportunity to question the evidence presented and to have a support person of your choosing attend the meeting with you. After the meeting, you will be informed in writing of any disciplinary action to be taken and of your options for disputing UUNZ’s decision to take disciplinary action.

Disciplinary action may be a written warning or termination of your enrolment.

UUNZ reserves the right to terminate this agreement at our sole discretion on the grounds of academic misconduct, unsatisfactory attendance or inappropriate behaviour.

Termination of enrolment has immediate effect. If your enrolment is terminated, you will not be allowed to remain or re-enter the UUNZ campus, you will not be entitled to a refund or to defer or suspend your enrolment, and UUNZ will inform Immigration New Zealand that your enrolment has been terminated.

• Code of Practice: UUNZ has agreed to observe and be bound by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 to ensure learner well-being and safety. You can find further information at https://uunz.ac.nz/about/code-of-practice/
• Immigration and visa: If you are an international student, you will need an appropriate visa to study at UUNZ and will need to comply with the visa conditions throughout your study with us. You must also tell us if your visa status changes at any point after your enrolment has been confirmed. You can find information about the different types of visa, how to apply for a visa and how to get immigration advice at https://uunz.ac.nz/student-life/student-support/visa-information/
• Access to health services: International students are not generally able to access publicly-funded (free or subsidised) health care in New Zealand. You can see the eligibility criteria on the Health New Zealand website at https://www.tewhatuora.govt.nz/our-health-system/eligibility-for-publicly-funded-health-services/guide-to-eligibility-for-public-health-services
• ACC: The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand but for temporary visitors like international students this does not cover illness, changes to your travel plans, emergency travel to get you back home or injuries while in travelling to or from New Zealand. You can find further information on the ACC website at https://www.acc.co.nz/im-injured/what-we-cover/if-youre-a-visitor-injured-in-new-zealand/
• Medical and travel insurance: All international students enrolling for 2 weeks or longer need medical and travel insurance that covers the following requirements of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
  • travel to and from New Zealand and travel within New Zealand; and
  • medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation; and
  • repatriation or expatriation as a result of serious illness or injury, including cover of travel costs incurred by family members assisting repatriation or expatriation; and
  • in the event of your death: (i) travel costs of family members to and from New Zealand; and (ii) costs of repatriation or expatriation of your body; and (iii) funeral expenses.

You can find further information on the UUNZ website at https://uunz.ac.nz/student-life/student-support/insurance/ . You will be required to purchase further insurance if your insurance does not meet the requirements listed above.

If you request to stay in a UUNZ approved homestay, UUNZ will arrange the homestay service once we have received full payment and your flight details.

UUNZ will aim to place you in a homestay that matches your preferences but we cannot guarantee that your accommodation will meet all of your preferences.

You will receive confirmation of the booking at least one week before your flight.

Your homestay accommodation will be in a single room and include two meals a day on weekdays and three meals a day on weekends and public holidays (half-board) or three meals a day on weekdays, weekends and public holidays (full-board).

There is an additional fee for special dietary requirements.

If you want to cancel, change or extend your homestay accommodation after the start date, you must give 2 weeks’ notice. If you do not give 2 weeks’ notice to cancel or move to new homestay accommodation, you will not receive a refund for the notice period. There is an additional placement fee to change homestay accommodation.

You can hold your homestay accommodation while on holiday or returning to your own country for 2 weeks or longer by giving 2 weeks’ notice and paying a holding fee. For holding periods of less than 2 weeks, the usual homestay accommodation fee applies.

The up-to-date fees and refund conditions for homestay accommodation are available at https://uunz.ac.nz/courses/fees.

If you request an airport transfer, UUNZ will arrange the transfer service once we have received full payment and your flight details.

You will receive confirmation of the booking at least one week before your flight.

The up-to-date fee and refund conditions for an airport transfer are available at https://uunz.ac.nz/courses/fees.

Students under the age of 18 must stay in one of the following accommodation options:

• Living with a parent or legal guardian
• Living with a designated caregiver (a relative or a close family friend appointed by a parent/guardian in writing)
• Homestay accommodation arranged by UUNZ

Students under the age of 18 are not allowed to rent a flat/room/house/apartment or live on their own.

In addition, students under 18 must:

• include the contact details and signature of a parent/guardian on the enrolment form.
• use UUNZ’s airport transfer service to travel to/from the airport on arrival/departure or provide a completed ‘Transfer of care’ form before alternative travel is taken.
• provide a completed ‘Transfer of care’ form if not returning directly to their home country at the end of their enrolment.
• be home no later than 8pm from Sunday to Thursday and 10pm on Friday and Saturday when staying with an approved homestay.
• accept the responsibilities of being a student at UUNZ as detailed in 'UUNZ student responsibilities' above and behave accordingly.

UUNZ will not enrol students who will be 15 or under at the start of their enrolment.

UUNZ cannot be held responsible for any injury, sickness, loss or damage incurred within the school, on a school trip or excursion, or in your accommodation.

UUNZ are not liable if we are unable to provide services due to reasons beyond our control such as power cuts and natural disasters.

UUNZ collects personal information from you when you enquire about or enrol on a UUNZ course, including information about your:

• name
• contact information
• passport and visa status

We collect your personal information in order to enable us to deliver education services and to perform any other activities that form part of the operation of our business.

Besides our staff, we share this information with partner institutions, third-party service providers, government agencies and regularity bodies to provide services you have requested and to comply with our legal obligations as a Private Training Establishment.

If you choose not to provide the personal information required for enrolment, we'll be unable to provide the education services.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at privacy@uunz.ac.nz, +64 9 915 3390 or UUNZ Institute of Business Level 6, UUNZ Tower, Grafton Auckland 1010, New Zealand.

You can view our full privacy policy at https://uunz.ac.nz/privacy-policy/